FAQ

Orders within Semenanjung Malaysia will arrive in 2–4 business days via Ninja Van. Sabah & Sarawak takes 4–7 business days. International orders vary by destination and are calculated at checkout.

Yes. Once your order is shipped out, you will receive a tracking notification from Ninja Van (Malaysia) or your dedicated courier (overseas) directly.

Yes — free shipping for orders RM69 and above within Semenanjung Malaysia.

Pick based on your trouser/pant size. S/M fits pant size 26"–34", L/XL fits 35"–50". If you are between sizes, size up for a more comfortable fit.

Adult comes in S/M and L/XL based on pant size. Kids is based on age — XS–S for age 2–5 years, M–L for age 6–13 years.

Measure your chest circumference and match to our size chart. XS starts at 34", S at 36", M at 38", L at 40", XL at 42", and XXL at 44". Our Baju Melayu uses a slim fit or relaxed fit cutting depending on the style.

Kurta uses a relaxed fit cutting. Measure your chest and refer to our size chart. We also include a Weight Advice column as a general guide. If you prefer a looser look, size up by one.

Use a soft measuring tape around the widest part of your head, just above the ears. Note the measurement in inches and match to our songkok size chart. Sizes range from 21" to 22½".

Full size guide for all products — sampin, baju melayu, kurta, and songkok — available at sampinexclusive.com/pages/size-guide.

Sampin original (2.25m) is wrapped and tied manually — more traditional. Sampin instant uses a velcro system, easier and faster to wear. Both are handwoven songket.

All our sampin are 100% handwoven songket — real tenunan, not printed fabric.

Yes. All our series are available in the same colour for multiple buyers. WhatsApp us at +6018 327 3274 and we will help coordinate your order.

Dry cleaning is recommended. Alternatively, gently wipe with a damp cloth. Do not machine wash, soak, or wring the fabric.

Yes, but use low heat only and iron on the reverse side of the fabric. Avoid ironing directly on the gold or silver threads.

Roll loosely and store in a dry, cool place. Avoid folding along the same crease repeatedly as it may weaken the threads over time. Keep away from direct sunlight.

Simply trim the loose thread carefully with a small scissors. Do not pull it as it may cause further damage to the weave.

Exchange accepted within 3 days of receiving your order for wrong size received or defective item only. Items must be unwashed, unaltered and unworn.

No. Sale items, discounted purchases and pre-order items are non-returnable and non-exchangeable.